Warranty Policy
HIS offers product warranty service for all HIS graphics products.
For graphics cards, we have agreements with respective distributors to offer appropriate warranty service to particular regions and countries. To request a warranty claim, please contact your local retailer for respective RMA terms & service.
For other product categories and accessories, HIS offers 1-year product warranty.To request a warranty repair, please contact your local retailer for RMA service.
What is covered by the Warranty?
The product warranties that maintain and repair faulty HIS graphic cards within its warranty period.
What is NOT covered by the Warranty?
This Limited Warranty will not apply if a claim is made arising from any unacceptable use or care of the Product, including (without limitation) physically damaged, graphics card is burnt out, misuse, abuse, negligence, acts of God, unauthorized modification or repair, unauthorized commercial use and any operation of the Product outside HIS recommended parameters. This Limited Warranty is also invalid if any serial number or date stamp on the Product has been altered, obliterated or removed. Cosmetic damage and normal wear and tear are not covered.
This Limited Warranty is only valid in the country where originally purchased. If products were shipped internationally by an authorized reseller, country of original purchase is the shipping point of the reseller. This Limited Warranty applies only to the original purchaser and is non-transferable.
HIS is not responsible for any loss, damage or shipping charges incurred to our RMA Center. Additionally, HIS reserves the right to inspect and verify the defects of the product(s) that are returned. Replacement or refund of purchased product is not included in the warranty.
Cooler / Fan Replacement
We regret to inform you that we do not suggest users to replace or install the cooler/fan themselves, as it would damage the ASIC / graphic card and void the warranty. We could not supply the individual cooler/fan.
What Do I need for Warranty Service?
Please note that proof of purchase (original invoice) is required for every RMA ticket, otherwise RMA service maybe rejected.
What is a Valid Proof of Purchase?
A valid Proof of Purchase is defined as one of the following:
- A dated sales receipt from an authorized HIS Dealer or Reseller. The receipt must show the Product description and price.
- A dated official e-mail from an authorized on line HIS Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.
What if I don't have a Proof of Purchase?
If you purchased from a HIS dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.
If the Product was purchased online, be sure to check your old e-mails. The vendor should have sent you a confirmation page showing that the Product has been shipped to you.
If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.
Why does HIS require a valid Proof of Purchase?
HIS must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of HIS Products.
Products purchased from non-authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. HIS will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.
HIS has these policies in place to protect both our valued customers and resellers.
Who is authorized to sell HIS Products?
Please see list of authorized HIS resellers - http://www.hisdigital.com/un/buy.shtml. This link is constantly being updated with new resellers.
HIS currently has no authorized resellers on E-bay or any other online auction sites.
Warranty / RMA Service
For any RMA issue, please register your product in our KoG, and submit a support ticket in Kingdom of Gamers.
Our team would provide professional support to assist your RMA.